Human Factors Course Syllabus

According to

  • EASA/CAO.IRI Part-145 145.A.30(e), and
  • EASA Part-145 GM1 145.A.30(e), and
  • Part-66 Appendix I Module 9,

the following contents for an initial Human Factors training course is recommended for the all the maintenance organisation staff:

۱ General / Introduction to human factors

۱.۱ Need to address human factors

۱.۲ Statistics

۱.۳ Incidents

۲ Safety Culture / Organisational factors

۳ Human Error

۳.۱ Error models and theories

۳.۲ Types of errors in maintenance tasks

۳.۳ Violations

۳.۴ Implications of errors

۳.۵ Avoiding and managing errors

۳.۶ Human reliability

۴ Human performance & limitations

۴.۱ Vision

۴.۲ Hearing

۴.۳ Information-processing

۴.۴ Attention and perception

۴.۵ Situational awareness

۴.۶ Memory

۴.۷ Claustrophobia and physical access

۴.۸ Motivation

۴.۹ Fitness/Health

۴.۱۰ Stress

۴.۱۱ Workload management

۴.۱۲ Fatigue

۴.۱۳ Alcohol, medication, drugs

۴.۱۴ Physical work

۴.۱۵ Repetitive tasks / complacency

۵ Environment

۵.۱ Peer pressure

۵.۲ Stressors

۵.۳ Time pressure and deadlines

۵.۴ Workload

۵.۵ Shift Work

۵.۶ Noise and fumes

۵.۷ Illumination

۵.۸ Climate and temperature

۵.۹ Motion and vibration

۵.۱۰ Complex systems

۵.۱۱ Hazards in the workplace

۵.۱۲ Lack of manpower

۵.۱۳ Distractions and interruptions

۶ Procedures, information, tools and practices

۶.۱ Visual Inspection

۶.۲ Work logging and recording

۶.۳ Procedure – practice / mismatch / norms

۶.۴ Technical documentation – access and quality

۶.۵ Critical maintenance tasks and error-capturing methods (independent inspection, reinspection, etc.)

۷ Communication

۷.۱ Shift / Task handover

۷.۲ Dissemination of information

۷.۳ Cultural differences

۸ Teamwork

۸.۱ Responsibility

۸.۲ Management, supervision and leadership

۸.۳ Decision making

۹ Professionalism and integrity

۹.۱ Keeping up to date; currency

۹.۲ Error provoking behaviour

۹.۳ Assertiveness

۱۰ Organisation’s HF program

۱۰.۱ Reporting errors

۱۰.۲ Disciplinary policy

۱۰.۳ Error investigation

۱۰.۴ Action to address problems

۱۰.۵ Feedback

 

Additionally, a regular 2-year updating procedure for the relevant knowledge of the above contents is necessary. The reference for such procedure is the approved Maintenance Organisation MOE.

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